On the day of arrival, we welcome you with a welcome drink. Of course, you can also enjoy your aperitif with us on any other day. We are also subject to the Youth Protection Act, so entry for underage minors without the accompaniment of a legal guardian is not permitted.
All our rooms facing the viaduct have air conditioning. If you would like one of these rooms, please contact reception.
We provide bathrobes and slippers free of charge for the duration of your stay.
Basler Kantonalbank (BKB) CH Account CH 36 0077 0016 582 7182 7
EUR Account CH 29 0077 0016 0635 880 38
SWIFT BKBBCHBB
Free services of the BaselCard:
One-time reduction of 50 % on:
If you bring your bike, we provide a free storage option in a locked garage where your bike will be dry and secure. We cannot take responsibility for any damages.
Our self-service coffee machine in our restaurant "Josephine" is available to you all day for free.
Please contact our hotel reception at internal extension 860.
All services will be charged to your room account and can be settled with the credit card you have provided.
The Steinenschanze Charming City & Garden Hotel is just a few minutes from the center, the main train station, and all of Basel's main attractions.
On your departure day, please vacate your room by noon at the latest to allow for check-in of new guests. You are welcome to store your luggage at reception until your final departure.
All our rooms are equipped with Nespresso coffee machines, including compostable capsules from the brand "Tropical Mountains."
So you can enjoy your coffee on the go in a practical cup.
For our regular corporate guests and those who want to become one, we offer special corporate conditions.
In addition to cash, we accept EC cards, Twint, Visa, Mastercard, Amex, Diners, CUP.
Our hotel reception is happy to provide you with information about cultural events in Basel, such as exhibitions, theater, etc
Upon check-in, you will receive your personal room card. Please keep it safe and avoid any markings on your room number or the hotel's name. In case of loss, please notify us immediately so we can block the card. Otherwise, we cannot take responsibility for any damage that may occur. Should you experience issues with the card in the absence of our reception team, you can always contact our neighboring hotel "Passage."
You are welcome to bring your four-legged family members. We charge a fee of CHF 20 per day, without meals. Please understand that dogs are not allowed in the breakfast area. However, we will gladly serve your breakfast in our lounge at the reception area.
Both mattresses and pillows are fitted with mite-resistant covers and are regularly washed. Our mattresses are also professionally cleaned once a year.
You can book an "Early check-in" for CHF 30 on your arrival day. We can offer this from 9:00 AM onwards, and it will be confirmed in writing by us up to 24 hours before arrival.
Pure entertainment – cinemas at Stucki Park, the Grand Casino Basel, the Musical Theater, and theaters. More suggestions are available at reception.
We always welcome your feedback and will send you a questionnaire via email once after your departure.
If you have any intolerances or allergies, please inform us. Our breakfast selection accommodates almost all preferences.
Discover our garden – an oasis of peace to recharge. The garden is accessible to our hotel guests until 11:00 PM each evening.
Healthy, vitalized water, available for you on each floor. A carafe is provided in your room. You can also fill it with sparkling water at our small bar at the reception.
And we also speak English, French, Spanish, Albanian, Bulgarian, and Italian.
Our reception is open daily from 6:00 AM to 12:00 AM. In case of an emergency during the night, dial extension 860 from your room phone, and you will be connected to the Securitas security company, who will be with you within 5 minutes.
Forgot your toothbrush? We offer a variety of hygiene products at reception free of charge.
We are always open to it.
We can iron your clothes (except suits and dresses) for a fee. The laundry will be returned by 9 PM. Please use the laundry list and bag and bring it to reception. Alternatively, we can provide you with an iron and ironing board and bring them to your room.
Basel offers perfect routes for jogging (and Nordic walking!) just around the corner.
Would you like to stay a little longer? Subject to availability and for an additional CHF 60, you can keep your room until 7:00 PM. This will be confirmed by us in writing up to 24 hours before your departure.
Fill and label the laundry bag, complete the list, and drop it off at reception by 9:00 AM. The laundry will be returned the next day.
We are happy to prepare lunch packages upon request. Please contact reception by the day before.
We are happy to provide you with a non-slip shower mat for the duration of your stay.
If you would like to go Nordic walking and don't have your poles, no problem – we will lend them to you. Please contact our hotel reception.
We are happy to book and print train tickets for you. Please contact our hotel reception.
We will handle the online check-in for your flight tickets. Please contact our hotel reception.
The "Steinen" parking garage is located next door, 24 hours for CHF 25. For longer or repeated stays, we recommend and can arrange a monthly pass (CHF 215).
We are happy to change your pillows and blankets according to your preference until 8 PM. You can also check our menu selection for bedding in your room.
For excursions, event tips, restaurant recommendations, and table reservations, our hotel reception is happy to assist you between 7:30 AM and 7:30 PM.
You can store your valuables in your own small safe in your room (located in your wardrobe). We take no responsibility for any valuables left unsecured.
We are pleased to inform you that you can now use the in-house fitness studio and sauna at the neighboring hotel "Passage" (3-minute walk) for CHF 10 per person per visit with prior reservation.
Opening hours: Daily from 6:30 AM to 10:00 PM.
The Steinenschanze City & Garden Hotel is a non-smoking hotel.
This is naturally not neglected by us. With the "IBEX FAIRSTAY" certification, we have immediately achieved gold status.
Need a needle and thread? We are happy to provide them upon request.
You can receive over 60 national and international TV channels.
If you do not wish for room service during your stay, you can opt out via the QR code in your room. We can also bring fresh towels to your room in the evening. Please place the used towels in the basket provided and leave it outside your door.
You will find umbrellas in all our rooms, which you can use for free during your stay.
The vegetarian restaurant TIBITS is located in Steinenvorstadt, just 5 minutes away. Take-away is also available.
Free Wi-Fi throughout the hotel.